Writing email that works

2005
September
19

Just a quick pointer to an article on creating good email I found interesting. A lot of the recommendations seem like common sense, as the best often do, but it’s probably worth a quick review if you use email at all regularly. I know there were some guidelines on that list I could keep more closely in mind, ‘Brevity is the soul of…getting a response’ for exampleHere’s one of the points that I found most relevant:

Before you type anything into a new message, have explicit answers for two questions:

1. Why am I writing this?
2. What exactly do I want the result of this message to be?

If you can’t succinctly state these answers, you might want to hold off on sending your message until you can.


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